Frequently Asked Questions

Everything you need to know about shopping with Berkley US.

What are your standard shipping times and costs?

We offer free standard shipping on all orders over $75 within the United States. Standard delivery typically takes 3-7 business days, while expedited options are available at checkout for an additional fee.

What is your return policy?

Berkley US offers a 30-day return policy for most items in their original, unused condition. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.

How can I track the status of my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website. You can also view your order history and status by logging into your Berkley US account.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital wallets like Apple Pay, Google Pay, and PayPal.

Are the products on Berkley US covered by a warranty?

Many of our products come with a manufacturer's warranty. If you receive a defective or damaged item, please contact our customer support team within 48 hours of delivery so we can arrange a replacement.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may cancel or modify your order within 60 minutes of placement. After this window, we are unable to make changes, but you can initiate a return once the package arrives.